Many people in the airline industry have heard of the common
cliché “how do you
make a small fortune joke. This cliché
exists in the airline industry as well, probably because it holds a lot of
truth to it. Almost every at least knows someone who owns a business or maybe
even own a business themselves, but you never hear of anyone starting up an
airline.
In order for airlines to succeed, they must constantly be adapting to
change. Airlines also offer rewards and specials that capture customers and
give them an incentive to choose their airline and stay with them. Southwest Airlines, a successful budget
airline has formed a business model that is catered toward the business
travelers (Bhaskara,
2014) Southwest offers
Business Select, which lets members earn twice as many rewards points and
priority check-in. Another big incentive
that attracts customers to Southwest Airlines is that they don’t charge baggage
fees ("The
Secrets of Southwest's Continued Success," 2012).
Another thing that airlines have to deal with is their small profit
margins. Since the Profit margins of
airlines are small mistakes can be costly.
Tony Tyler, CEO of International Air Transport Association explained
that the average airline profit margin is around 2.4%. That comes out to be
around $4 - $5 per passenger. When
considering how much ticket prices are, five dollars seem very small. With the
slim profit margins and the cyclical nature of the industry, timing can be
crucial when it comes to starting a new airline.
Fuel hedging is another vitally important factor that can make or break
an airline’s quarter or year. In the
fourth quarter of 2014, Delta Airlines reported a $712 million loss due to fuel
hedging. They did not think that fuel
prices were going to drop the way they did.
Delta reported that a 1-cent drop in fuel prices coverts to a 40 million
dollar loss ("Delta
Posts Fourth-quarter Loss after Fuel Hedging," 2015).
The airline industry is a very volatile industry and there seems to
always be a merger or a bankruptcy going on.
Over the past 12 years, 10 major airlines shrunk down to 4 major
airlines through bankruptcies and mergers.
Southwest bought Air Tran, United and Continental merged, Delta bought
Northwest Airlines, and US Airways, TWA, and America West all eventually were
bought by American Airlines (Yellin & CNN Money, n.d.).
The Airline industry is constantly changing and adapting. It is
important that like most business the airlines are constantly staying on top of
the changing world in order to survive.
References
Bhaskara, V. (2014, April 22). Southwest Airlines Opens for
Business - Customers. Retrieved March 28, 2015, from
http://www.forbes.com/sites/airchive/2014/04/22/southwest-airlines-opens-for-business-customers/
Delta posts fourth-quarter loss after fuel hedging. (2015, January
20). Retrieved March 20, 2015, from http://www.cnbc.com/id/102345098
El-Erian, M. A. (2014, June 13). The Secret to Southwest's
Success. Retrieved March 19, 2015, from
http://www.bloombergview.com/articles/2014-06-13/the-secret-to-southwest-s-success
Irvine, D. (2014, June 03). How airlines make 'less than $6 per
passenger' - CNN.com. Retrieved March 19, 2015, from
http://www.cnn.com/2014/06/03/travel/how-airlines-make-less-than-6/
N. (2012, June 18). The secrets of Southwest's continued success.
Retrieved March 19, 2015, from http://www.economist.com/blogs/gulliver/2012/06/southwest-airlines
Yellin, T., & CNN Money. (n.d.). The runway to the final four.
Retrieved April 30, 2015, from
http://money.cnn.com/infographic/news/companies/airline-merger/
If an airline has the ability to continuously change and adapt their company, chances are they will be able to stay successful in the industry. While I was doing some research for this topic I found that Southwest not only offers their passengers business credit card and free baggage, but they also provide their passengers with peanuts. I found this extremely interesting simply because I do not know the last time I had flown and was offered peanuts. It seems like Southwest does whatever they can to make their customers happy, and by the looks of it, they will continue their success because of it.
ReplyDeleteI think it is somewhat sad that in today's airline industry, offering something simple like a bag of peanuts considered such a luxury. What has this industry come to? Luckily I was served free refreshments (water, soda, etc.) on an American Airline flight to LGA. But the luggage did come with a few fees.
DeleteIt will be interesting to see how the drop in fuel prices will affect airlines creativity in attracting new customers in the future. Lower fuel prices may give airlines that are barely scrapping buy some extra leeway to offer more to passengers such as free bags, food and drinks, etc.
Delete